More than half of Vietnamese people to shop online by 2025

It is anticipated that e-commerce sales of the business-consumer model (B2C) will increase by 25% each year with revenue reaching a total sum of US$35 billion, therefore accounting for 10% of the country’s overall retail sales in terms of goods and services.

With regard to support services, non-cash payments are expected to fulfill some 50% of the goal, with the payments through intermediary institutions likely to represent 80% of the total.

In addition, it is hoped that the average cost of delivery and final order completion will make up 10% of product costs in terms of e-commerce transactions.

A total of 80% of e-commerce websites will be integrated with online orders, while approximately 70% of transactions on these websites will involve e-invoices.

Both Hanoi and Ho Chi Minh City are the two locations that will account for half of the value of e-commerce transactions in online shopping over the course of the next five years.

Moreover, half of small and medium-sized enterprises have plans to develop income streams online, including by using social networks, while 40% of businesses are poised to launch mobile applications.

Besides, 70% of units that provide electricity, water, telecommunications, and other communication services will be deploying electronic contracts with their consumers.