Supportting online tax settlement: Clearing all problems

	Upgrade e-tax services
	Notes to avoid errors in tax settlement
	50% of the dossiers required to be settled, is Hanoi Tax Department "overloaded"?

Ms. Ta Thi Phuong Lan. Photo: Thuy Linh.

It was in 2019, when the General Department of Taxation organized a program to support tax settlement on the website of the industry to answer taxpayers' problems for the first time. Could please tell me in more detail about this program?

The online support program for tax finalization in 2018 is carried out on the industry website at www.gdt.gov.vn. This month, the online support program is held every Wednesday from 14:00 to 16:00. As for the last week of March, the support program will be increased to 3 sessions per week on Mondays, Wednesdays and Fridays, and it may be more according to the actual requirements of taxpayers. The General Department of Taxation will have an official notice on the website about online support time. Besides supporting online settlement, in the local tax departments, in particular, the two large areas, Hanoi and Ho Chi Minh tax departments, organized a month of support to directly answer obstacles. Therefore, if taxpayers can’t follow up and ask the question online on the General Department of Taxation’s website, they can go directly to the local tax authorities to receive support and promptly solve difficulties.

Every year, the support for tax settlement is only done at the local tax authorities. So what is the reason that the General Department of Taxation has added online support in the "season" of tax finalization this year? What are the actual benefits of this support?

In fact, at the same time organizing online support at many points can lead to information not being consistent, or duplicated, time-consuming questions that need to be answered many times, disturbing information, causing difficulties for taxpayers. Therefore, this year, the General Department of Taxation directly received and answered, helping the taxpayers to immediately remove obstacles, while also helping the local tax authorities to immediately handle the issues that need to be resolved. Thus, supporting tax finalization will be faster and more effective.

According to statistics, within 2 hours on the first day of online support, the tax authorities received over 150 questions related to tax settlement and determined the income to be finalized for personal income tax in 2018. These are questions that are not too complicated and have been specified in the circulars of the Ministry of Finance.

There is nothing new in the policy of personal income tax finalization in 2018 compared to the previous year. However, due to the characteristics of personal income tax, it is not necessary to be finalized every year, so for individuals who have just paid personal income tax this year, all information is still new. Therefore, all taxpayers’ problems are answered by the functional units of tax authorities and posted publicly on the website of the General Department of Taxation.

In order to implement tax finalization effectively, what do you recommend to taxpayers?

For personal income tax, taxpayers should apply for settlement at the beginning of March, avoiding submitting in the last week of March because by that time, if errors arise, it is difficult to adjust. Moreover, in times of urgency, tax authorities could not give detailed instructions to taxpayers.

Enterprises take the initiative in tax settlement soon VCN - March is a peak month in the tax settlement of individuals and enterprises. During past years, ...

Currently, the General Department of Taxation has supported the e-tax finalization declaration, so individuals who make a tax declaration in this form will be supported to receive declarations and calculate payable tax amounts automatically by declaration support applications, in addition receiving many other supports, especially to determine the exact place to submit file of tax settlement. Therefore, taxpayers should apply electronic tax declaration.

Thank you very much!