The peak month of 2016 Tax Finalization: closely support taxpayers

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Mr. Mai Son, Deputy Director of Hanoi Tax Department. Photo: T.L

Sir, why has the Hanoi Tax Department chosen topic being month accompanying with taxpayers in this year, not being month supporting taxpayers in Tax finalization as before? Currently, the Hanoi Tax Department has implemented the propagation and support regularly, repeatedly and effectively. However, at the final stage of Tax finalization, from experience, we found that enterprises and taxpayers still meet difficulties especially newly established enterprises, and enterprises with a large number of taxpayers due to not clearly understanding the content, method, deadline and time.

Thus, this year we deployed month accompanying with Taxpayers in expectation of greater and better supporting Taxpayers. This is a theme which we considered to choose to express our view of maximum support for Taxpayers, especially in Tax finalization.

What are experiences that the Hanoi Tax Department has gained through the 2 years of deploying the month supporting Taxpayers?

After each year, we learned experiences to better support Taxpayers. Not only in 2015 and 2016, from years ago, we always learned experiences to better perform our work. We always determine to prepare carefully to minimize mistakes of taxpayers, though the support for taxpayers is still regularly performed.

From the end of 2016, the divisions of the Hanoi Tax Department have discussed and understood the concerns about the regimes and policies in the finalization of Personal Income Tax (PIT) and Corporate Income Tax (CIT) in recent years to edit into the concise and legible document to help Taxpayers research in a timely fashion . Besides, the Hanoi Tax Department also plans to organize training courses for those who are newly established enterprises, enterprises with a large number of Taxpayers or units with many obstacles. We are currently reviewing the need to open 6 to 10 free training classes. To well implement the month accompanying the Taxpayers, we planned and assigned tasks including organizing the implementation and assigning leading units and leading official for the implementation. In particular, in this support month, we have an official force with specialized knowledge and qualified and enthusiastic young officials. The implementation of administrative discipline is also associated with rewards and disciplines of the Tax Department.

We learned experiences from previous years’ obstacles and restrictions, I think that we will serve the best, and Taxpayers will be satisfied in this tax payment period.

It is known that to reduce and avoid the congestion in the final days of the Tax finalization period in the past years, the Tax Department often organized the support and dossier receiving focal points, are there those points in this year, Sir?

This year, we have identified the amount of electronically collected dossiers and amount of dossiers collected at the business points as well as dossiers collected at the receiving points of the tax offices. But there will be a significant amount of Taxpayers requiring support from the Tax offices and submitting the Tax finalization at the Tax offices. Therefore, to best serve the Taxpayers, the Tax Department has opened support and centralized dossier receiving points at the Tax Department and 30 Tax agencies at district level.

Do you have any advice for Taxpayers to quickly implement Tax finalization and minimize mistakes in this Tax finalization period, Sir?

To facilitate the Taxpayer, the Hanoi Tax Department proposed Taxpayers to study the documents sent by the Tax Department via email as well as website of the Tax Department. All information on cases of tax payment, how to pay tax, tax policies in this year, subjects to timely payment, subjects to overdue payment, mode of payment and problems occurred in the past years together with specific solutions etc were edited to send to Taxpayers via e-mail as well as on the websites. If Taxpayers study carefully, they will avoid risks and mistakes.

Also, we have a hotline for Taxpayers to exchange information with the Tax offices, thus risks and mistakes in this Tax finalization will be avoided.

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The Tax Department advised Taxpayers to try to implement Tax finalization earlier and not to cumulate to the final days of the Tax finalization period against the congestion, affecting to the internet line quality (the Hanoi Tax Department has 99% of Tax payers through electronic tax payment).