50% of the dossiers required to be settled, is Hanoi Tax Department "overloaded"?

Hanoi Tax Department has received nearly 50% of the number of enterprises, organizations and taxpayers. Photo: Thuy Linh.

Reporter: The deadline for tax settlement in 2017 is almost coming to an end. Could you please tell me the status of tax settlement in Hanoi so far?

After 3 weeks, preliminary statistic results at 30 Tax Branches and single window section of Hanoi Tax Department showed that they have received about 50% fromenterprises, organizations and taxpayers.

At present, most enterprises in the city carry out online tax payment (over 99% of enterprises submit online tax declarations). The remaining caseslacked email addresses or still had problems in the process of declaration and needed support.We still arranged points to directly receive taxpayers transactions at 30 Tax Branches, and a point at the single window session in the Tax Department.

Reporter: Sir, the settlement period is only 1 weekaway, while only nearly 50% of tax settlement dossiers have been submitted, will there be any congestionduringthe rest of the time?

Currently, most taxpayers implement the online tax declarations, especially enterprises. In addition, we also strengthen the authorization for tax settlement agents, thus tax settlement dossiers have not only been submitted at the single window session but also at headquarters of the taxpayers as well as our tax authorities. Thanks to such allocation, the single window sessionwill not overloaded and congested in the last days of the month of tax settlement.

On the other hand, the tax settlement deadline is on 2nd April, but for taxpayers who have overpaid tax and request a refund, thiscan be made after the deadline.For those who have to pay by the deadline, we have informed them and discussed how to properly receive and avoidthe congestion.

In addition, the tax agency also expands the collection points and is flexible in receipt in order to avoid unnecessary congestion and urgency.

Reporter: During the implementation, what problems do taxpayers encounter? What does the Tax Department do to support them, Sir?

While most enterprises and taxpayers are familiar with the tax settlement, many others still need the support from the Tax Agency, such as the taxpayers carry out the tax settlement for the first time and have no email addresses. Therefore, in recent years, the Hanoi Tax Department has spent a month to support taxpayers.

Not only is the taxpayer support unitalways available at the Single window session of the Tax agency, but also other forces such as the Youth Union, Tax Policy and Tax Declaration Support units are arranged. We will answer questions, as well as receive tax settlement dossiers throughout Saturday (31st March) and will extend the time of receipt to 2nd April as described.

In addition to organizing support places and receiving tax documents, we also organize training courses. From 9th March to this date, we have organized 10 free training courses for enterprises, individuals, and tax agents for over 3,000 participants.

We have also compiled short and easy-to-understand documents, including points that taxpayers pay attention to when finalizing taxes in this year and delivering them to taxpayers via e-mail, the Tax Department's website, and mass media.

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Moreover, We also enhance exchange and direct contact via phone, and even meet in person to solve their difficulties in a timely fashion. So far, we have received and solved over 3,000 turns of people and 4,000 taxpayers' questions.

Reporter: Thank you very much.