Attract more customers through digitisation
Thanks to digitisation, the number of e-banking transactions of HDBank doubled and the transaction value tripled in the first half this year. |
Accelerate digital transformation
Vietnam has advantages in terms of markets, resources and policies to promote cashless payments and digital banking. In particular, banks that are active in technology and digital transformation have brought optimal utilities, services and technologies.
As one of the pioneering banks in digitisation, HDBank has invested heavily in technology infrastructure and payment platforms for many years, in addition to preparing two other important factors: human resources and processes.
HDBank established the Digital Transformation Center (DTC) in 2020, marking a strong step in its digital transformation strategy for 2021-2025. In parallel with the DTC, the Information Technology and E-banking (IT & E-Banking Division) also enhanced the recruitment of personnel with strong capabilities in core technologies like artificial intelligence (AI), big data and blockchain besides teamwork and foreign language skills.
Those are the standards of the core team of digital transformation projects at HDBank, especially during the complex development of the pandemic and also in the post-pandemic period, when the trend of remote work is being initially implemented by HDBank and has brought positive results.
As a result, over the time, HDBank has accelerated the implementation of digitisation synchronously with key projects such as: digitising the customer journey at the counter; digitising the online customer journey with pioneering technologies such as eKYC, advanced eKYC, integrated authentication via video call; digitising the internal communication system; big data collection; process automation by applying the RPA technology, virtual assistant switchboard (Voice Bot) and Neo Bank Mobile app.
New experience for customers
In May this year HDBank digitised the account opening process at the counter through the tablet application. It completely eliminated the inadequacies that caused difficulties and wasted a lot of time for both customers and bank tellers.
The use of the latest technologies such as OCR (automatic data extraction) from existing documents and biometric technology helps identify and authenticate users quickly and reliably, reducing average time needed for the entire process of opening an account, including opening an account and registering for services such as SMS banking, e-banking, debit cards, checkable deposits, and savings account, from more than 20 minutes to five minutes on average.
According to the bank’s statistics, after three months of digitising the account opening process at the counter via the tablet application, the number of customers registered for e-banking services hit 65% from the earlier 45%.
Based on its digitisation roadmap, in June this year HDBank enhanced the digital transformation using RPA technology. It has completed phase 1 by automating important operational processes like handling requests from customers and maintaining timekeeping for employees using a robot assistant.
HDBank plans to deploy 50 robots this year and complete its plan to automate 500 banking processes by 2023. The robot assistants have helped HDBank reduce the number of manual tasks by more than 80 per cent, increasing processing speed by 30 times (from three minutes to only five seconds needed for a transaction) with an error rate of almost zero.
HDBank’s digital applications and automation of products and services have helped improve the efficiency of transactions and met customers’ needs amid the social distancing. As a result, in the first six months of the year the number of e-banking transactions doubled from the same period last year, and the transaction value tripled to nearly VND60 trillion.
It is expected that in 2023 – 2025, HDBank will expand the scale to increase the number of digital users and digital penetration and the rate of digital transactions to 90%, and accomplish its goal of becoming a Happy Digital Bank.
Related News
Central bank starts huge credit package for social housing projects
14:42 | 04/04/2023 Finance
Nearly 400 complaints about insurance distribution through banks on Ministry of Finance hotline
14:47 | 04/04/2023 Finance
Central bank cuts policy interest rates to spur growth
17:43 | 02/04/2023 Finance
Need to effectively use tools to prevent exchange rate risks in import and export field
10:32 | 02/04/2023 Import-Export
Latest News
Saigontex 2023 attracts over 1,300 domestic, foreign businesses
14:01 | 06/04/2023 Import-Export
Mong Cai international border gate sees strong recovery
16:15 | 05/04/2023 Import-Export
Vietnam a potential market for French businesses, investors: experts
16:12 | 05/04/2023 Import-Export
Import and export turnover across Cao Bang prospers but still exists difficulties
10:25 | 05/04/2023 Import-Export
More News
Cashew industry strives to "get on the shelves of world supermarkets"
10:24 | 05/04/2023 Import-Export
HCM City’s industrial production index down 0.9% in Q1
14:47 | 04/04/2023 Import-Export
Fisheries exports estimated at 1.85 billion USD in Q1
14:45 | 04/04/2023 Import-Export
Quang Ninh aims to attract quality FDI inflows
14:43 | 04/04/2023 Import-Export
Exports face many difficulties
13:29 | 04/04/2023 Import-Export
Manufacturing enterprises increase their competitiveness thanks to digital transformation
13:28 | 04/04/2023 Import-Export
32nd Việt Nam Expo promises to boost business linkages
14:19 | 03/04/2023 Import-Export
Prevention of price risks before news that Indonesia increases rice imports in reserve
09:52 | 03/04/2023 Import-Export
Japanese investors highly appreciate Vietnamese property market
17:41 | 02/04/2023 Import-Export
Your care
The system has not recorded your reading habits.
Please Login/Register so that the system can provide articles according to your reading needs.
Saigontex 2023 attracts over 1,300 domestic, foreign businesses
14:01 | 06/04/2023 Import-Export
Mong Cai international border gate sees strong recovery
16:15 | 05/04/2023 Import-Export
Vietnam a potential market for French businesses, investors: experts
16:12 | 05/04/2023 Import-Export
Import and export turnover across Cao Bang prospers but still exists difficulties
10:25 | 05/04/2023 Import-Export
Cashew industry strives to "get on the shelves of world supermarkets"
10:24 | 05/04/2023 Import-Export