Customs sectors encourages people and businesses to use online public services

	Araising more than 37,000 dossiers on online public services of State Treasury in the peak period
	Quang Ninh Customs has 93% of online public services at level 4
	How does the implementation of the online public services of customs via National Public Service Portal work?

The interface of HQ36a online public service portal on the GDVC’s portal. Photo: T. Binh.

According to the GDVC, under the drastic guidance of the Government, the Prime Minister and theinvolvement of ministries, sectors and the business community, the deployment of online public service on the National Single Window and the sending and receiving e-documents among the State agencies have initially achieved positive results.

Accordingly, by the end of the first quarter of 2020, the Customs sector has provided online public services at level 3 and level 4 for 171 of 192 administrative procedures, accounting for 89% of the total customs administrative procedures. Among them, 162 procedures have been provided online public services at level 4 (reaching 84.4%).

The implementation of administrative procedures via online public services has brought significant benefits amid the Covid-19 pandemic. When carrying out administrative procedures via online public services, businesses will save time inmoving and waiting. At the same time, dossiers of administrative procedures performed online public services are also digitized, cutting costs on dossier, documents and printing for businesses. Amid the pandemic, the reduction of direct contact for dossiers has contributed to reducing the spread of the disease.

In addition, the implementation of administrative procedures via online service systems has helped people and businesses not directly work with customs. They can submit their dossiers ontothe system usinginternet-connected devices. The reception, processing and return of results are performed online, reducing direct contact between businesses and customs officers and reducing trouble and harassment. The reduction in direct contact is also an important factor to prevent the spread of disease.

Also, the GDVC said that the implementation of administrative procedures via online public services is aneffective use of resources, reducing costs for the state budget, transparency of information because the processing of paper administrative procedures requires state agencies to arrange more human resources to receive, review records as well as answer and support people in directly carrying out administrative procedures at the headquarters.

However, the GDVC said that with the application of IT, the information system can help peopleeasily receive information, and support the state agencies in reviewing and handling administrative procedure dossiers, enhancing efficiency in performing works and using resources by the State agencies.

At the same time, through the receipt of administrative procedures via online public service systems, the Customs sector can perform their duties online and easily classify customs dossiers in the system, meeting the requirements of social distancing amid the pandemic.

The GDVC said that the implementation of online public services is to meet the requirements of implementing the Government's Resolutions on administrative procedure reform and promoting IT application. However, in the current period, it not only brings about the benefits in terms oftime, costs, publicity and transparency, but also practical actions that contribute to preventing the disease.

Therefore, to further promote information and communication on the benefits of using online public services, the GDVC requires its subordinate units to focus on applying IT in handling work and administrative procedures for the prevention of the Covid-19 pandemic. At the same time, enhance the publicity of benefits of the online public service system; contents and plans of online public service provision of the Customs sector to officials, import-export enterprises and related subjects to promote the implementation of administrative procedures through the online public service system.