Improving criteria that have points deducted

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The Director General of the General Department of Customs signed Decision 1500/QD-TCHQ on May 24, 2019, promulgating the Index for monitoring and evaluating results of administrative reform and issued Official Letter 702/TCHQ-VP on March 2, 2022 on the implementation of the PAR Index in 2021.

Accordingly, the attached and subordinate units under the General Department have self-assessed and scored the PAR Index in 2021 and reported the results to the General Department's PAR Index Appraisal Council.

On the basis of appraisal results and recommendations of the Appraisal Council, on July 22, 2022, the Director General of the General Department of Customs issued Decision 1574/QD-TCHQ on the announcement of the PAR Index in 2021 of attached and subordinate units under the General Department.

As a result, the outbreak of the Covid-19 pandemic on a large scale affected the performance of administrative reform of the units and meant the customs inspection, supervision, customs clearance, budget collection encountered many difficulties, but the results of the PAR Index in 2021 marked more positive points than those in 2020.

The highest total appraisal score was 89.5 (in 2019 and 2020 the highest score was 89), there was a unit that achieved the maximum score in component criterion 6.2.2 on disbursement rate (while in 2019, 2020 no unit achieved the maximum score on this criterion), some criteria that have points deducted in the previous year have been improved.

This shows that the PAR Index of the General Department of Customs has promoted its efficiency in boosting the performance of administrative reform of customs units.

Vung Ang Customs officers receive and handle procedures for businesses. Photo: H.Nu

However, the ranking results of the PAR Index in 2021 show that there are 10 criteria that have points deducted.

Thus, to promote the achieved results and overcome the component criteria that have points deducted in the PAR Index 2021, the General Department of Customs requires units to continue promoting PAR in accordance with policies of the Government, the Ministry of Finance and the General Department of Customs.

Accordingly, units need to follow the PAR Plan 2022 of their units and the component criteria of the PAR Index to achieve good results.

The General Department of Customs said that customs units should pay special attention to effectively identifying information indicators on tasks, products, leading units and coordination units, and progress of the annual plan to help the direction, administration, implementation and assessment of the results of the plan be scientific and effective.

Also according to the General Department of Customs, units need to publicize administrative procedures to receive feedback and recommendations on regulations to ensure transparency of public service activities; and receive information, feedback and recommendations on administrative procedures of individuals, organizations and enterprises according to the provisions of law.

The General Department requires units, especially the local Customs Departments to regularly publicize administrative procedures and addresses to receive complaints about administrative regulations as prescribed.

The units in charge of developing legal documents with regulations on administrative procedures are required to advise the General Department to submit to the Ministry of Finance for the announcement of administrative procedures on time under written request for the announcement at the relevant units.

Competent units are required to advise on handling administrative procedures under the jurisdiction of the General Department of Customs and provincial and municipal customs departments, especially customs branches, need to focus on solutions to speed up the progress, quality and efficiency of handling administrative procedures in compliance with the law.

Resolution 76/NQ-CP of the Government promulgating the Master Programme on State Administration Reform for the 2021-2030 period, stipulates: “Develop and integrate electronic payment applications, diversify cashless payment methods to increase access to electronic payment services widely to all people”.

Ha Tinh Customs implements six key areas of administrative reform

To further strengthen electronic tax collection, the Customs sector has implemented an electronic tax collection of over 97.5%. The General Department of Customs requested provincial and municipal Customs Departments to strengthen information and support for import-export businesses and closely coordinate with commercial banks to raise the electronic tax collection rate.